Refund Policy

No Refund or Exchange Policy

Due to the hygienic and personal-care nature of our skincare products, we maintain a strict No Refund and No Exchange Policy. This policy is in place to ensure the safety, hygiene, and quality of our products for every customer.

Once an order has been placed, confirmed, shipped, or delivered, it cannot be cancelled, returned, exchanged, or refunded. We strongly recommend reviewing your selected products, quantities, and order details carefully before completing your purchase.

For health and safety reasons, skincare products that have been dispatched or delivered cannot be accepted back, regardless of whether the product has been opened or used.

However, if you receive an incorrect, damaged, or defective product, please contact our customer support team as soon as possible after receiving your order. We will review the issue and assist you accordingly. Photos or videos of the received product and packaging may be required for verification.

By placing an order with us, you acknowledge and agree to the terms of this Refund Policy.

Thank you for your understanding and for choosing our products.